Last updated: [Sept 27 2025]
FrienTrip (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: name, email address, phone number, payment details (processed securely via Stripe).
- Travel Preferences: dates, destinations, and activities you provide when creating a plan.
- Profile Information (Friends): biography, photos, languages, and service offerings.
- Usage Data: device type, browser, IP address, cookies, and activity logs on our site.
2. How We Use Your Information
We use your information to:
- Create and share travel plans between Guests and Friends.
- Facilitate communication and bookings on FrienTrip.
- Process secure payments through Stripe.
- Improve our services and personalize your experience.
- Send important updates, confirmations, or support messages.
- Ensure trust and safety, including fraud prevention.
3. Sharing of Information
We only share your information when necessary:
- With Friends/Guests: to enable trip planning and communication.
- With Stripe: for secure payment processing (we do not store full payment card details).
- With Service Providers: who help operate our platform (hosting, analytics, email delivery).
- When Required by Law: to comply with legal obligations or protect rights and safety.
We do not sell your personal data to third parties.
4. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you signed in,
- Remember your preferences,
- Analyse site traffic and performance.
You may disable cookies in your browser settings, but some features may not work properly.
5. Data Security
We implement reasonable technical and organizational measures to protect your information. However, no system is 100% secure. We encourage you to use strong passwords and protect your login details.
6. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, update, or delete your personal information,
- Restrict or object to certain processing,
- Request a copy of your data,
- Withdraw consent for optional communications.
To exercise these rights, please contact us at [insert contact email].
8. International Transfers
As FrienTrip connects Guests and Friends across regions, your information may be transferred and stored in countries outside your residence. We take steps to ensure adequate data protection.
9. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with the “Last updated” date revised. Significant changes will be notified via email or platform notice.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
FrienTrip Privacy Team
Email: