Last updated: [October 1, 2025]

We understand that plans can change. This policy explains how cancellations and refunds work on FrienTrip.

1. Guest Cancellations

More than 7 days before the trip: Full refund (minus service fees and Stripe transaction fees).
3–7 days before the trip: 50% refund of the Friend’s fee (service fee non-refundable).
Less than 3 days before the trip: No refund (Friend’s time has already been reserved).

2. Friend Cancellations

If a Friend cancels after a booking is confirmed, the Guest will receive a full refund (including service fee).
Friends who repeatedly cancel may be suspended from the platform.

3. No-Shows

If a Guest does not show up, no refund will be issued.
If a Friend does not show up, the Guest will receive a full refund.

4. Force Majeure (Unforeseen Events)

In cases of natural disasters, strikes, government restrictions, or other circumstances beyond control, FrienTrip will work with both parties to find a fair solution (refund, reschedule, or credit).

5. Refund Process

Refunds are processed back to the Guest’s original payment method via Stripe.
Depending on your bank, it may take 5–10 business days for funds to appear.

Code of Conduct & Safety Guidelines

Last updated: [Month Day, Year]

FrienTrip is built on trust and respect. To ensure safe and enjoyable experiences, both Guests and Friends agree to follow these guidelines:

1. Respect & Professionalism

Treat everyone with courtesy and respect.
No discrimination, harassment, or offensive behavior.
Communicate clearly and politely.

2. Accuracy & Honesty

Guests: Provide truthful details about travel preferences, group size, and expectations.
Friends: Provide accurate itineraries, pricing, and service descriptions.

3. Safety First

Comply with all local laws and safety regulations.
Avoid unsafe activities or locations.
In case of emergency, contact local authorities immediately.

4. Communication

Use FrienTrip’s platform for all initial communication.
Do not request or offer payment outside FrienTrip.
Share updates promptly if plans change.

5. Reliability

Guests: Arrive on time and respect agreed schedules.
Friends: Be punctual and prepared.

6. Trust & Community

Leave honest reviews after each trip to help others.
Report any misconduct to FrienTrip support.
Remember: FrienTrip is about connecting people and creating positive experiences.

Violations

Serious or repeated violations may result in account suspension or removal.
FrienTrip reserves the right to investigate and take appropriate action to keep the community safe.