Terms of Use

Last updated: Sept 27, 2025

Welcome to FrienTrip. By using our website and services, you (“you,” “Guest,” or “Friend”) agree to the following Terms of Use. Please read them carefully before accessing or using the platform.

1. About FrienTrip

FrienTrip provides an online platform where travelers (“Guests”) can share their travel preferences, and local hosts or guides (“Friends”) can propose itineraries and services. FrienTrip acts as a facilitator between Guests and Friends.

2. Eligibility

You must be at least 18 years old to use FrienTrip.
By registering, you confirm that the information you provide is true and accurate.

3. Role of FrienTrip

FrienTrip is not a travel agency. We do not operate tours or provide transportation, accommodation, or insurance.
We connect Guests and Friends and facilitate communication and payment.
Each Friend is an independent service provider, responsible for their own conduct, accuracy of itineraries, and delivery of services.

4. Guest Responsibilities

Provide accurate travel details (dates, locations, preferences).
Review itineraries carefully before confirming.
Make timely payments through Stripe.
Comply with local laws and regulations while traveling.

5. Friend Responsibilities

Submit itineraries in the FrienTrip format with clear pricing.
Deliver services as agreed upon with the Guest.
Respond to Guest inquiries within the platform.
Maintain professionalism and respect at all times.

6. Payments & Fees

Guests pay through Stripe. Payments are securely held until trip completion.
FrienTrip charges a 20% service fee included in the displayed total.
Upon completion of the trip, Friends receive 90% of their proposed fee (minus applicable processing charges).
FrienTrip is not responsible for currency conversion costs or bank fees.

7. Cancellations & Refunds

Cancellation and refund terms are outlined in our Cancellation Policy (separate document).
In case of disputes, FrienTrip will review the situation but cannot guarantee refunds if services were partially delivered.

8. Conduct & Prohibited Use

Users agree not to:

Post false, misleading, or fraudulent information.
Use the platform for illegal purposes.
Harass, abuse, or harm other users.
Circumvent the platform by arranging services or payments outside FrienTrip.

9. Liability Disclaimer

FrienTrip is not responsible for accidents, injuries, losses, or damages arising during trips arranged through the platform.
Friends are independent providers, and Guests assume all travel-related risks.
FrienTrip’s liability is limited to the amount of service fees paid by the Guest.

10. Intellectual Property

All content on FrienTrip (logos, design, text, features) is owned by FrienTrip and protected by copyright.
Users may not copy, modify, or distribute content without prior written permission.

11. Termination

We may suspend or terminate accounts that violate these Terms.
Users may delete their account at any time by contacting us.

12. Governing Law

These Terms are governed by the laws of [insert applicable country, e.g., Japan or USA]. Any disputes shall be resolved in the courts of that jurisdiction.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of the platform after updates means you accept the revised Terms.

14. Contact

For questions about these Terms, please contact us at:

FrienTrip Support Team
Email: info@frientrip.com

Cancellation & Refund Policy

Last updated: Sept.27,2025

We understand that plans can change. This policy explains how cancellations and refunds work on FrienTrip.

1. Guest Cancellations

More than 7 days before the trip: Full refund (minus service fees and Stripe transaction fees).
3–7 days before the trip: 50% refund of the Friend’s fee (service fee non-refundable).
Less than 3 days before the trip: No refund (Friend’s time has already been reserved).

2. Friend Cancellations

If a Friend cancels after a booking is confirmed, the Guest will receive a full refund (including service fee).
Friends who repeatedly cancel may be suspended from the platform.

3. No-Shows

If a Guest does not show up, no refund will be issued.
If a Friend does not show up, the Guest will receive a full refund.

4. Force Majeure (Unforeseen Events)

In cases of natural disasters, strikes, government restrictions, or other circumstances beyond control, FrienTrip will work with both parties to find a fair solution (refund, reschedule, or credit).

5. Refund Process

Refunds are processed back to the Guest’s original payment method via Stripe.
Depending on your bank, it may take 5–10 business days for funds to appear.

Code of Conduct & Safety Guidelines